2008-10-29 #1

Logitech Harmony Support: Excellent

I have had the best telephone support experience ever. To make it easier for my family to operate all the gadgets crammed underneath out TV I have a Logitech Harmony Universal Remote (model 885). This device works quite well, unless ..., unless you leave it uncharged for about one year. Then the battery is gone and reviving it almost impossible.

Anyway, when I came back from Korea I called the free hotline and even though I did not expect it, they immediately tested the device online and filed an exchange for me. That was the first good thing.

Now, last week I bought a Dreambox, which is a nice little tv receiver with built-in disk. Took me a few hours to get my smartcard running as german cable tv is encrypted. The Harmony remote works okay if you use the default device settings found in the database. However, some keys react slowly and some seem to emit double signals so it always skips. Reading in some forums I found that I should get a copy of a special Dreambox profile into my user account.

Calling the hotline again, I had a helpful and very friendly person on the phone within less than 30 seconds and after presenting serial numbers was escalated to second level support in Canada where another friendly technician copied the profile into my account in no time.

That is service! No fuzz, friendlyness and last but not least speed.